Model Number U411 |
Device Problem
Patient Data Problem (3197)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 10/02/2019 |
Event Type
malfunction
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Manufacturer Narrative
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This event occurred in (b)(6).
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Event Description
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The initial reporter stated that results were assigned to an incorrect sample when running samples on the cobas u 411 analyzer.Results for one sample were assigned to a different sample identifier.Error messages also appeared on the analyzer when this happened.The issue was resolved after the customer's laboratory information system was disconnected from the analyzer.
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Manufacturer Narrative
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No incorrect results were reported outside of the laboratory.The host was reconnected to the instrument and it is working without incident.No further information was provided.The investigation did not identify a product problem.The cause of the event could not be determined.
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Search Alerts/Recalls
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