Additional information provided in d.10., g.1., g.2., h.3., h.6., and h.10.The product was returned and the optic was observed to be scratched/marked, which may have been interpreted as the reported complaint "folding line on optic".The file has a few photos provided.Only pic2 belongs to the reported complaint (sn 21238877 039).Pic2 shows only a carton box.No iol or lens case photos are attached for the reported complaint.The file has 6 photos attached, some of which belongs to other complaints.Pic4 shows iol in a computer screen.It appears to be scratched/marked and it appears to have solution on it.No sn or information about which qs this photo belongs were provided.Iol returned posterior surface up instead of anterior surface up in the iol case.Solution is dried on both surfaces of the optic and haptics.The optic is scratched/marked-rejectable.We are unable to determine a root cause for the reported complaint.The returned iol shows evidence of possible handling due to the presence of solution and how it was returned positioned posterior surface up instead of anterior surface up in the iol case.In addition to this, all iols are 100% cosmetically inspected as per approved manufacturing procedures and the observed optic damage would not meet our current release criteria.Based on these investigation findings, we are unable to verify if the iol contributed to the event.All product and batch history records are quality reviewed prior to product release.The manufacturer internal reference number is: (b)(4).
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