Philips was contacted for review of the alarm history of the avalon fetal monitor fm50, as the customer believed that end users were silencing alarms on the third party medical record charting system (obix).A field service engineer went onsite to evaluate the device, but the device in question was in use and could therefore not be evaluated.Philips requested further information to allow the evaluation of the reported issue.However, neither a trace for the time frame in question nor any additional information was provided by the customer.No further contact was established by the customer regarding the reported device and issue.The exact cause for the reported issue remains unknown.Due to the lack of available information, a malfunction of the device cannot be ruled out.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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