We have been informed of the following event: "tech support was contacted by (b)(6) territory manager, to report aquilex system not working consistently with accuracy.Pump serial (b)(4) reported in case (b)(4).Cart serial (b)(4) reported in case (b)(4).Contact at facility is (b)(6).(b)(6) noted customer has reported a deficit that is 1500 higher than is should be at times as well as occasionally registering a negative deficit.Mike assisted customer in running the fluid deficit testing and it did not come out within the permitted limits.Unit was pulled from service.They checked that all tubing was connected correctly, nothing was hanging on the white canister scale holder, no obvious reason why this is not working correctly.No patient injury reported.".
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