It has been reported to philips that during a system test at the beginning of the day, the customer noticed an abnormal sound.Upon initial investigation by the customer, it became apparent that the frontal x-ray tube was detached from the c- arc.No harm has been reported to philips.Philips has started an investigation for this complaint.
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Philips has investigated this complaint.Philips has inspected the system on site and confirmed that the x-ray tube inserts were pulled out of the mounting plate.The x-ray tube was loose and did not fall.The involved frontal x-ray tube was removed and the lateral x-ray tube was installed in the frontal channel to keep the system up and running.Philips has opened an investigation as a follow up for the noted complaint.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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