During the investigation, it was determined that the reported issue was not related to a heart failure and there was no serious injury or patient harm.The customer reported that no heart rate values were displayed and the intellivue mx450 patient monitor showed a "ecg leads off" inop on the display.The field support engineer (fse) went for onsite service and confirmed the reported issue.During the investigation of the intellivue mx450 patient monitor the fse found that the ecg cable was defective and that the part needed to be replaced.The philips fse confirmed that the intellivue mp70 worked as specified.The device worked as intended and no product malfunction could be identified.The reported issue was caused by a faulty ecg lead set.The customer was informed accordingly by a field service engineer.The product remains at the customer site.No further investigation or action is warranted.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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