Customer stated "pad is working fine.She took the cover off to rearrange the pad and seen a small burn hole in the pad itself." product was returned.Customer did not claim injury.Investigator observed a small burn hole on the pad.The investigator determined the burnt hole was caused by a hot spot related to damaged internal components.The investigator determined that the damage was caused by the user misusing the product by laying on/ folding the pad while in use.Ifu states, "do not sit on, lie on, or crush pad.Avoid sharp folds".
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