Corrected information has been provided in b.5, e.1 and e.3.Additional information has been provided in g.1, g.2, h.6 and h.10.The company service representative examined the system and noted system message (sm) [laser controller power monitor post error laser functions will be disabled.] that was related to the reported issue.The company service representative communicated to the customer that the laser module be replaced to resolve the issue.The customer did not approve of the service quote and therefore no further servicing was performed.Based on assessment, the product met specifications at the time of release.The customer did not return the laser probe for evaluation.The lot number (l/n) was not provided and could not be determined based on the information provided.Therefore, manufacturing information could not be obtained.With no additional, related information provided, the customer reported event could not be confirmed.The manufacturer internal reference number is: (b)(4).
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