Philips has investigated this complaint.According to the information received by philips, the hospital had their building engineers shut off the main power when they observed smoke.The room was evacuated since the cabinets were located in the exam room.The philips field service engineer went on site and confirmed that the smoke was coming from the converter that had been burnt.The converters are ul 94 certified, and therefore any possible fire will self-extinguish.The converter was replaced with a new converter which is much more robust against mains disturbances and will prevent early failure of the converter.The system was returned to use in good working order.Philips has opened an investigation as a follow up for the noted complaint.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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