As the lot number for the device was provided, a manufacturing review will be performed.The device history records are currently under review.The return of the device is pending.The company is still investigating the issue at this time.Upon receipt of the new or additional information, a follow-up report will be submitted as applicable.(expiry date: 03/2020).
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H10: manufacturing review: a manufacturing review was conducted and there was nothing found to indicate there was a manufacturing related cause for this event.Investigation summary: the packaging sample was returned by the facility for further evaluation.The returned items from this customer do have different lot numbers on the labels of the carton and the pouch.It cannot be clearly determined the returned pouch was originally inside the allegedly sealed carton prior to opening the carton as the customer reports.A review of the manufacturing records from the two lots (gfbr2297 [carton] and gfbr0295 [pouch]) that these two lots were created at different time periods.Lot gfbr2297 was the child lot of gfbq1700 and was labeled at glen falls operations, new york, usa.Lot gfbr0295 was the over labeled lot from gfsa0886 and this over labeling operation was performed at a facility in sydney, australia.It was further identified that the reporting customer facility was sent items from both lot numbers which are alleged to be mismatched.The customer facility was shipped two items from lot # gfbr0295, one was received in april 2017 and the other was received in july 2017.The customer facility was shipped one item from lot # gfbr2297, which was received in feb 2018.Labeling review: labeling review is not applicable for this allegation as it is a labeling issue.H10: d4: (expiry date: 03/2020).H11: h6 (results1, conclusion1).H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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