A getinge field service technician was on site to investigate the device in question on 2019-12-13.According to the service order 43199729 the unit was tested.Problem was not repeatable.Ran the rfd for over a week.All tests passed.Additionally the one year service was performed, pm, calibration check, full functional test as per the service manual.Rfd passed all tests.As no failure was detected no probable root cause could be determine.It is unknown when the reported failure "no flow" occurred and the failure could not be confirmed.The occurrence rate regarding the above complaint is below the acceptance rate.Thus, no remedial action required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopumonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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