Unknown manufacturer: there are multiple bd locations where this unspecified bd device may have been manufactured.A lot number could not be confirmed for this incident and without this information we are unable to determine where the device was manufactured.Therefore, bd corporate headquarters in (b)(4) has been listed and the (b)(4) fda registration number has been used for the manufacture report number.There were multiple pma / 510(k)#s reported to be involved.The information for each 510(k) number is as follows: pma / 510(k)#: k161552 ((b)(4)).Pma / 510(k)#: k141311 ((b)(4)).Investigation summary: one photo was provided.The photo shows a syringe that says in the barrel label: ¿teeth whitening gel dental professional strength¿.This is not a bd product.Bd doesn¿t produce it.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.A device history record review could not be completed as no batch number was provided.Investigation conclusion: confirmed: bd was able to duplicate or confirm the customer's indicated failure mode with the sample provided.Root cause description: root cause is undetermined.Rationale: based on the investigation, no additional investigation and no capa is required at this time.
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