We have received the complaint device for evaluation and we have confirmed the reported incident.We found that the tyvek lid was already separated on three sides of the tray in which the catheter was contained.Since we observed uniform seal marks on the entire border of the tray, we could confirm that this device was properly sealed during manufacturing.However, at some stage, the tyvek lid was physically removed.We could not confirm if the tyvek lid was removed at the user facility or at some other locations.However, the defect is clearly visible and cannot go undetected.All manufacturing and qc steps were completed in accordance to manufacturing instructions.Further, we have not received any other complaints of a similar nature for devices from this lot.This device did not come in contact with patient and was not used for the procedure.
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