Philips investigated this complaint.Philips has confirmed with the hospital that the operator was kept under observation for a few hours and discharged.The operator has resumed normal activity at the hospital.Philips inspected the system on (b)(6)2019.During this inspection, it was identified that the mains power cable was modified and was not according to philips specifications.The main voltage connections of the system were without a proper ground connection.This resulted in a short circuit and upon touching the system, the operator received an electrical shock.Philips has replaced the mains power cable, wired this cable according to philips specifications, performed all safety checks, and has returned the system to use in good working order.Our investigation also included the review of the service records.Philips performed a preventive maintenance on the same system on (b)(6)2019 that included verification of the integrity of the mains power cable and electrical safety checks.All checks passed satisfactorily.No other service activity has been requested to philips until the service provided on (b)(6)2019.Philips will inform the customer about the results of this investigation, including the need to perform repairs and maintenance according to philips specifications.Based on the investigation results, philips has concluded that this is a non-adverse event.Consequently, philips has closed this complaint.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Corrected data updated section b1 to product problem based on information provided submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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