The issue was investigated in detail.The described gap between the single tank and the cover of the collimator was noticed by the operator during the daily system check according to the user manual spr8-230.621.01.06.02.The collimator was loose; however, it has not fallen.In the upside-down position it was possible to remove the collimator.The investigation at the concerned customer site showed no defects at the four fixing points following the system checkup.However, one out of four fixation/adjustment screws was found to be loose.According to the system experts, it is not possible to remove the collimator when only one fixation screw is loose.Thus, it was concluded that a second screw was not properly fixed.It is assumed that during installation the fixation screws were tilted at the flange.After light/beam field adjustment the collimator shall be fixed according to the replacement of parts documentation (spr8-230.841.30.24.02 chapter 7.2 page 136).Last maintenance protocol of the device, performed on august 20 ,2019, was checked as well.No abnormalities, defects or damages were found.No service calls have been scheduled at the concerned site in the time between the last maintenance and the date of occurrence.The collimator has been already reassembled by the service and no further occurrences are known from the site.
|