The customer alleged that there was a delay in obtaining a troponin (tnih) test result for a patient sample for approximately an hour on (b)(6) 2019.The customer reported that the patient expired while awaiting the troponin (tnih) result.The emergency room nurse followed up on the troponin results multiple times, making the operator aware of the delay.Statements and actions attributed to the customer are derived from information submitted to the siemens complaint handling system and haven't been verified.Siemens investigated the instrument files and determined that an initial panel of blood tests were ordered on the patient sample.A troponin test was subsequently ordered on the patient sample.Siemens determined that a sample tube with sid (b)(6) was returned to the aptio automation system (serial number: (b)(4)) on (b)(6) 2019 at 4:57:52 pm after being processed on an atellica instrument for the initial panel of results.The tube was sealed and sent to storage.At 6:41:48 pm, the sample was retrieved from storage, due to an add-on troponin (tnih) test that was subsequently ordered on the sample and processed at 6:48:55 pm.Then, the tube was sealed and sent to storage.At 7:38:43 pm, the sample was retrieved from storage and at 7:38:52 pm a de-sealer error sc021 "sample needs manual unseal - tube sealed too many times" was generated by the aptio automation system, as intended.The error caused the sample tube to route to a priority output lane for operator intervention at 7:39:30 pm, but was not reintroduced onto the track until 9:25:32 pm.The device is performing according to specifications, and there was no need for service or maintenance.Siemens is the importer of the medical device described.
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