We have now concluded our investigation for the complaint received.A review of the associated batch manufacturing records did not identify any issue at the point of manufacture which may have caused or contributed to the issue highlighted by the complainant.In addition it can be confirmed that all finished product specification testing was satisfied at the point of release.A complaints history review was carried out using the lot and part numbers provided, there was one other complaint reported with this issue in the past two years.It was reported that the leak indicator continued to flash and no negative pressure was provided from the pump.The returned pump was evaluated to help to identify if there were any problems with the pump and/or what could have caused the reason for the complaint.It was found that the device did enter a leak state repeatedly which would lead to the device pausing therapy and stopping delivery of negative pressure wound therapy for a short duration.This is consistent with the event description reported.Air leaks are potentially caused by: 1.Dressing not applied properly, without creases and fixation strips 2.Filter/port not adhered to dressing correctly 3.Connector not correctly fastened and secured to the pump 4.Tubing trapped, folded over/kinked causing a blockage 5.Dressing integrity has been compromised to rectify air leaks within the device the troubleshooting section of the ifu should be followed.We have been unable to identify what caused the device to repeatedly enter a leak state and therefore the root cause remains undetermined.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.B5 updated.
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