The system was examined and the reported event was not replicated.The system was tested and found to meet product specifications.The manufacturing device history record (dhr) was reviewed.Based on assessment, the product met specifications at the time of release.The root cause cannot be determined conclusively.There was no consumable sample returned for evaluation.Therefore, the condition of the product could not be verified.There was no lot number identified with this complaint.Therefore, lot history and complaint history reviews could not be conducted.After final assembly, each cassette is verified that all required tests have been performed and all acceptance criteria were met.With no additional, related information provided, the customers reported event was not able to be confirmed.The root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.The manufacturer internal reference number is: (b)(4).
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