Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Udi: (b)(4).Investigation summary:the device was sent to the service center for evaluation.The repair reports from the service center indicate: intake report listed the following errors, dents on lower case, pinch valve lever bent, left bezel insert broken, rubber feet are missing, tips are worn, right rfid antenna is loose, loose screws, left door does not close properly, verification of rfid system: rfid timeout error.The final report indicates: the defect reported by the customer has been verified and repaired.On inspecting the device, further deficiencies were found to be impairing device function.Defective cpu board replaced.Pressure mechanism irreparable: replaced, material renewed, defective material exchanged, physical damaged enclosure-bezel replaced.This complaint can be confirmed.The probable root cause of the failure is that the device was dropped onto a hard surface which caused the damage to the pump.There are no indications from this complaint investigation that the issue/failure is manufacturing-related, therefore a manufacturing record evaluation is not required.No further information regarding the cause of the defect has been provided to help determine the actual root cause for this failure.At this point in time, no corrective action is required, and no further action is warranted.However, depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the affiliate in france that the left cover of the fms vue pump-shaver box did not lock.During service and evaluation, it was determined that the device had loose screws and its rubber feet were missing.It was not reported if the device was used in surgery, or if there was patient involvement.It was not reported if there were any delays in the surgical procedure, or if a spare device was available for use.There were no reports of any injuries, medical intervention or prolonged hospitalization.All available information has been disclosed.If additional information should become available, a supplementall medwatch will be submitted accordingly.
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