Investigation: the customer did not provide the lot number pertaining to this event, therefore a device history record (dhr) search could not be conducted for this specific incident.All lots must meet acceptance criteria before release.Root cause: a conclusive root cause for the elevated level of wbcs in the platelet product could not be determined.Alerts that could contribute to wbc contamination of the platelet product, such as ¿centrifuge pressure high¿ or ¿rbc spillover¿, were not generated in this run data file.Possible causes include but are not limited to: a high donor wbc count, stopped centrifuge during the procedure, rbc detector calibration error, air block, and/or orientation of the tubing as loaded in the centrifuge hex holder compromised the structural integrity of the plasma tubing and caused a higher flow through the lrs chamber.
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