The customer reported that they experienced pulse oximeter failure in two separate rooms.The customer also reported that they mitigated this issue by transferring data and recycling power.No patient harm or injury has been reported.This complaint was created to document the hospital department logs.The hospital will not be providing any additional information.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: brand name, model name, catalog name, serial number, unique identifier (udi) number, concomitant medical products.Approximate age of the device.No serial number was provided, so the age of the device is unknown.Pma/510(k) number, device manufacturer date.
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Details of complaint: on (b)(6) 2019 customer submitted the log entry from the facility stating that "(b)(6) room 514 and 526 pulse/ox failure.Had to transfer data and recycle power to resolve.(we would like to know why this happens)" customer stated they could not provide any information regarding the entry note.Investigation summary due to the lack of information available, an investigation into the reported issue is currently not possible.No risk assessment could be performed.F9 approximate age of the device.No serial number was provided, so the age of the device is unknown.
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