During a procedure, when the viewmate system was started, the console keys were not working as the patient information could not be entered.When the catheter was connected, it would not register.The system was power cycled, the probes were replaced, and the battery was re-inserted, but the issue remained.The procedure was ultimately continued by switching to tee imaging, but this transition required increased sedation time for the patient.There were no adverse consequences to the patient.
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Investigation determined that the cause of the malfunction was the user interface.The user interface was replaced, and the unit passed all required tests.The device history record was reviewed to ensure that each manufacturing and inspection operation was performed.The review determined the process was performed and completed in accordance with abbott specifications and procedures.Based on the information provided to abbott and the investigation performed, the cause for the reported event was "user interface".
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