MAUDE Adverse Event Report: BIOMERIEUX, INC. CONTROL MODULE PKGD 3D - 210147

Model Number 210147

Device Problem Missing Test Results (3267)

Patient Problem No Known Impact Or Consequence To Patient (2692)

Event Type  malfunction  

Event Description

A customer in (b)(6) notified biomérieux of missing data and bottle graphs from (b)(6) 2019 to (b)(6) 2019 when using the bact/alert® 3d system (ref.210147, serial (b)(4)).Biomérieux dispatched a field service engineer to troubleshoot the issue on-site.The flash disk was confirmed to be corrupted, which caused the reported data issue.The flash disk and cpu board were replaced to correct the issue.The customer reported that there was a delay in results greater than eight (8) hours.They discarded the bottles impacted by this data loss as they did not know if the results were valid.The customer reported that there was no patient injury or harm due to this issue.The customer is (b)(6) blood & transplant.It is not specified if the impacted bottle testing was for quality control testing performed for product awaiting release prior to end of testing or after end of testing.Biomérieux has initiated an internal investigation.

Manufacturer Narrative

An investigation was initiated in response to a customer complaint of missing data and bottle graphs from 11-dec-2019 to 16-dec-19 when using the bact/alert® 3d system (ref.210147, serial (b)(6)).A field service engineer (fse) replaced the customer's cpu board, flash card, usb device and performed a new install of the firmware to immediately correct the issue.After analyzing the parts from the customer's instrument, it was identified that the files on the flash card were corrupt.A corruption in the readings.Dat file and the ms dos file system occurred.Improper shut down of the instrument may have contributed to the corrupted readings.Dat file and ms dos system file.There is no risk or hazard associated with this anomaly.Although, the bottle graph is not viewable, this does not impact the instruments ability to determine bottle results.Based on the complaint review, this is an isolated occurrence.See h10 for addtl mfg narrative.

• Brand Name: CONTROL MODULE PKGD 3D - 210147
• Type of Device: CONTROL MODULE PKGD 3D - 210147
• Manufacturer (Section D): BIOMERIEUX, INC.; 595 anglum road; hazelwood MO 63042
• MDR Report Key: 9593570
• MDR Text Key: 206573195
• Report Number: 1950204-2020-00007
• Device Sequence Number: 1
• Product Code: MDB
• UDI-Device Identifier: 03573026049522
• UDI-Public: 03573026049522
• Combination Product (y/n): N
• PMA/PMN Number: K903505
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: foreign,health professional,u
• Type of Report: Initial,Followup
• Report Date: 04/07/2020

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this a Product Problem Report?: Yes
• Device Operator: Health Professional
• Device Model Number: 210147
• Was Device Available for Evaluation?: No
• Initial Date Manufacturer Received: 12/16/2019
• Initial Date FDA Received: 01/15/2020
• Supplement Dates Manufacturer Received: 03/13/2020
• Supplement Dates FDA Received: 04/07/2020
• Is This a Reprocessed and Reused Single-Use Device?: No
• Patient Sequence Number: 1