Per case notes, the customer indicated that he was not wearing the transmitter at the time of the event.Per design, the customer will not receive any high or low glucose alerts if customer is not wearing the transmitter.Case notes indicate that customer was not wearing the transmitter for last 6 weeks since his transmitter would not hold charge.Rma (rma-06351, crec-11862) was authorized for customer's transmitter but not received so no further confirmation or investigation of the complaint is possible.H6 result code updated to 3221.H6 conclusion code updated to 4315.
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