A steris service technician arrived onsite to inspect the harmony connectpoint and found the friction brake was loose allowing the arm to drift and the reported event to occur.The unit was installed in 2011 making it approximately 9 years old and is not under steris service agreement.The user facility is responsible for all maintenance activities.The reported event is attributed to improper preventive maintenance activities by user facility personnel, specifically not regularly inspecting and adjusting the friction brake.The harmony connectpoint operator manual (11-1) states: "start at the highest point on the suspension, and work out toward the lightheads on each suspension arm.Verify proper operation of each braking point.If necessary, adjust each of the brakes in turn, with the goal of eliminating both binding and drift in the system." the technician tightened the brake, tested the unit, confirmed it to be operating according to specification, and returned it to service.The technician counseled user facility personnel on proper preventive maintenance activities, specifically inspecting and adjusting the brakes in accordance with the operator manual.No additional issues have been reported.
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