The device was returned for analysis.The reported incomplete pouch seal was confirmed.A review of the lot history record revealed no manufacturing nonconformities that would have contributed to this complaint.Additionally, a review of the complaint history identified no other incidents from this lot.Packaging of 19 sterile devices from the account with the same lot number as the original complaint device were inspected for incomplete pouch seals and moisture and all units passed inspection.The investigation was unable to determine a conclusive cause for the reported difficulties.There is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.
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