Product is scheduled to be returned, but has not been received by manufacturer at the time of this report.Therefore, this report is based solely on the information provided by the customer.If the strap does not stay secured or is ripped or torn, it could allow unintentional patient release.This could result in the patient injuring self or others.A review of records found that the most recent material configuration change for the webbing material used in this product was processed in june of 2018.No other complaints regarding the quality of this material have been received since then.A review of complaint data found no other complaints received for this part number in the last 5 years.At this time, there is no evidence that a manufacturing non-conformity contributed to the reported complaint and the instructions for use were reviewed and determined to provided adequate instructions and warning for the safe and effective use of the device.Therefore, no corrective or preventive actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.(b)(4).
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