Philips has received through the food and drug administration medwatch program a voluntary event report submitted by (b)(6) medical center (report number mw5091863).In this report, it was reported: hard drive on cardiac cathlab crashed resulting in images obtained during study to be deleted and unable to be recovered.The customer reported this event as a serious injury by the above mentioned voluntary event report, philips did not receive information or regarding the nature of the serious injury from the customer.No harm to the patient has been reported to philips.
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Philips has investigated this complaint.Philips has confirmed that with the customer that no patient or user harm occurred.The procedure was completed successfully.Philips inspected the system on-site and replaced the hard disk after which the system was returned to use in good working order.Philips concludes that a defective hard disk was the most likely cause of the reported incident.Log files for the date of the procedure were no longer available on the system, so further analysis to determine the cause of the hard disk failure could not be performed.Consequently, philips has closed this complaint.The initial report was submitted as an adverse event and product problem, after consultation with the customer it was only a product problem.Therefore section b1 has been corrected accordingly into product problem only.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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