H.10: the serial read-out of the pump has been analyzed and confirmed the reported event since can interruption error messages were stored into the microcontroller indicating an internal connection failure.Thus, the affected pump was requested back for a detailed investigation.Investigation results revealed that the device was working properly and no deviations could be identified.Through further follow-up communication livanova learned that the hospital had problems with the main power supply.Following to that, the emergency network took over the power supply of the device.However, also the emergency network failed generating a frequency which exceeded the tolerances of the machine and causing it to shut down (reportedly, this problem led several equipment at fault).In this case the switch mode power supply of the hlm could not guarantee the required system voltage thus, it was expected to generate a signal in order to switch on batteries (ups mode) but this did not happen.There are two possible causes for this type of issue: 1) it is likely the hlm had already ran in ups mode for a long time when the first problem occurred with the main power supply.Therefore, it is possible that the batteries were completely discharged when the second problem with the emergency network of the hospital occurred.This information doesn't remain stored in the hlm memory and based on current level of information it cannot be confirmed.2) electromagnetic compatibility (emc) problem is also a potential root cause of the reported issue since an unstable mains power could lead to very high conducted disturbances.The interferences may cause internal malfunctions of the hlm.Based on the fact that the field service technician tested the machine and it was found to perfectly run on battery and on the fact that reportedly the frequency generated by the hospital emergency network led several equipment at fault, the most likely root cause of the event was an emc issue due to external devices.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.
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