Manufacturer performed dhr review of the complaint lot 673497 and related subassembly lot 671553 of the sheath.No deviation was found.Manufacturing department / qc inspectors were informed about this complaint.The investigation was performed on the residue of the device that was returned by the distributor.For the investigation purposes, the returned sample was tested for the tensile force of the sheath.The sheath was initially put into the water bath (37°) for 2 hours to simulate the use in the patient.Destructive pull test was performed on two samples cut from the returned preconditioned device, with the following results: sample no.1: 20,55n (maximum load); sample no.2: 20,72 (maximum load).As described in iso 11070:2014, for the smallest outside diameter bigger or equal to 1,850 mm, the minimum required peak tensile force is 15n.Manufacturer's internal document technical specification (ts-00035-001) defines that the tensile strength which will lead to failure of the sheath must be bigger than 15n.The iso requirement as well as manufacturer's internal document requirement for the tensile force was fulfilled for both samples, despite the fact that on both samples were signs of elongation.The results of the 30 destructive pull tests of the subassembly lot which are related to the complaint lot were above the required limit with average values at the start of molding and the end of molding: 62,33 and 60,24.As mentioned at the beginning of this section, no qnrs were found in the records related to the complaint lot and related subassembly lot.Revision of trending of pull test results for sub-06045-002 from different lots was performed.Average values of the lots manufactured in 2019 were between 59,72n and 66,02n, which was well above 15n.The instructions for use, section precautions states the following: "do not attempt introducer sheath advancement or withdrawal without guide wire and dilator secured in place.Based on the information provided by the customer, the dilator was not in place during the removal.The suction catheter (jeti peripheral catheter) was stuck in durasheath.The minimum id of the guide sheath in which the device can be inserted is 0,087".The inner diameter of the durasheath system is 0,087".The tight fit between the jeti peripheral catheter and the durasheath could have led to the catheter being stuck in the durasheath and subsequent breakage of the durasheath.It is not clear from the information received from the distributor if the jeti device was also sent to the manufacturer for evaluation and what was the outcome of their investigation.The exact root cause could not be determined.Manufacturer's investigation did not reveal any design or manufacturing process related failure.
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