Customer stated, " that they were lying in bed taking nap with their legs and feet on the bed warmer.After about an hour they woke up and had a blister on their leg." customer claimed that pad caused a blister.Product has not been returned.Pictures were provided.No product was returned for investigation, however pictures were provided.Review of the provided pictures did not indicate any failures or abnormalities of the bed warmer.Review of reported events for the bedwarmer product found no reported events of burn injuries in a 2 year lookback.Without returned product further determinations cannot be made.Updated.Product was returned on 1/7/2020.Investigator observed no evidence of burn marks.An 8 hour test was conducted.The investigator determined there was no defect and all temperatures where within the expected ranges.Customer claim investigation was inconclusive, no trending of similar events within the last 2 years was found upon further review.
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