The customer reported that one of their patients fell while a transmitter was attached to them.The customer also reported that they could not confirm that this happened because of the transmitter.The customer will be sending in their adverse event form to supplement the reported event.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr part 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain information were made but not provided: age at time of the event, patient sex, patient weight, ethnicity, race, relevant tests/laboratory data, including dates, other relevant history, including preexisting conditions.
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Details of complaint: the customer reported that the transmitter was giving intermittent signal loss at the central nurse's station (cns).The customer additionally reported that one of their patients fell while the transmitter was attached to them, however no patient injury was reported as a result of the fall.The customer also reported they could not confirm that this happened because of the transmitter.The customer sent in their adverse event form to supplement the reported event.Service performed: exchange.Investigation summary: the root cause for signal loss was found to be related to user workflow issues.The customer was leaving the batteries in the zm transmitters even when not in use which caused corrosion on the battery contacts, resulting in signal loss.User workflow was corrected, and the issue of signal loss was resolved.The root cause of this issue is user error and is not the result of a device malfunction of an nk device.
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