No patient information provided as no patient was involved in this concern.Concomitant medical products: other relevant device(s) are: product id: bi71000494, serial/lot #: none.The manufacturer representative went to the site to test the imaging system.The reported issue was confirmed and they replaced the upper door cap and performed a system checkout.The system was working as intended.The manufacture date was not available at the time of reporting.If information is provided in the future, a supplemental report will be issued.
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