Investigation ¿ evaluation.Brigham & women's hospital (united states) informed cook that they noticed a hair inside the packaging of an ultrathane mac-loc locking loop multipurpose drainage catheter.The device was not used.A review of the complaint history, device history record, instructions for use (ifu), quality control, were conducted during the investigation.The customer did not return the device and did not provide photos of the failure.Therefore, no visual inspection was performed.Additionally, a document-based investigation evaluation was performed.There are adequate inspection activities in place to detect foreign matter prior to distribution.The device history record (dhr) was reviewed.The lot revealed no nonconformances.A complaint database search was completed.No additional complaints were found for the lot.Based on this information, there is no evidence of nonconforming material in house or in the field.The instructions for use provided with this lot [t_multi_rev5] state: "sterile if package is unopened or undamaged.Do not use the product if there is doubt as to whether the product is sterile." because the device was not returned and no photos were provided, cook cannot confirm the device was nonconforming.Based on the information provided, no examination of returned product, and the results of the investigation, it is possible that a manufacturing or quality control deficiency caused the failure.The appropriate personnel have been notified.Per the quality engineering risk assessment, no further action is required.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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