The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event.If additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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A device history record review could not be performed because a lot number could not be provided by the customer.A sample was not provided for evaluation therefore the reported conditions stated by the customer could not be determined as neither samples nor photos were not available for evaluation.The potential root cause for a cracked container and lid could occur during shipping and handling due to external stress/forces post manufacturing or the container and lid may have cracked due to a sharp impact during use.Based on the existing controls, and the complaint history review, additional correction or containment activities are not warranted at this time.Product is routinely examined to ensure it meets all acceptance quality limits.All lots are statistically sampled and inspected for cracks and other anomaly¿s prior to release.A lot cannot be released unless it meets all acceptance requirements.
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