Patient information: no patient specific information was provided.This report is being filed on an international product, architect hbsag qualitative ii confirmatory, list 2g23, that has a similar product distributed in the us, hbsag confirmatory, list number 4p54.An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Correction to section d2: product code was change from ksj to lom.Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, in-house testing, review of manufacturing documents and a review of labeling.Return testing was not completed as returns were not available.The customer's instrument logs were reviewed, which confirmed the information provided by the customer.Review of complaint trending reports did not identify any trends for the architect hbsag qualitative ii confirmatory assay.Normal complaint activity was identified for reagent lot 04338fn00.Clinical sensitivity testing was performed using a retained kit of the compaint lot.All specifications were met indicating that the lot is performing acceptably.Manufacturing documentation for the reagent lot was reviewed and did not identify any issues.Labeling was reviewed and sufficiently addresses the customer's issue.No systemic issue or deficiency of the architect hbsag qualitative ii confirmatory assay was identified.
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