The facility could not provide a specific date of event or incident that attributed to the reported postponed procedures.We are dispatching a service technician to work with the customer on the issues they are experiencing so as to assist with the operation of the unit.Our evaluation to-date has not identified an issue.The washer was installed in march 2016 and is under steris service agreement for maintenance activities.The last regularly scheduled preventive maintenance was performed on february 5, 2020; no repairs were made at that time, and the unit was confirmed to be operating according to specifications.A follow-up mdr will be submitted when additional information becomes available.
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The user facility elected to replace the washer.The replacement washer was installed, tested, and confirmed to be operating according to specifications.The washer is not being returned to steris for evaluation.The last preventive maintenance was performed on february 5, 2020; no repairs were made at the time and the unit was confirmed to be operating according to specification.No additional issues have been reported.
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