Additional information: date of event: unknown as information was not provided.The best estimate date is between (b)(6) 2019 and (b)(6) 2020.(b)(4).Device evaluation: the lens was received in a specimen cup.Visual inspection with the unaided eye revealed viscoelastic residue on the optic body, and that the lens was received cut in pieces (with pieces of the lens and both haptics missing), which is consistent with a lens that was handled during explant.Based on the return condition of the lens no product evaluation could be performed.The complaint issue could not be confirmed, and no product deficiency was identified.Manufacturing records review: the manufacturing records for the product were reviewed, the product was manufactured and released according to specification.Historical data analysis: a search revealed that no other complaints for this production order number have been received.Conclusion: as a result, of the investigation there is no indication of a product malfunction or product quality deficiency.The reported issue was not verified.Note: the device was manufactured at the (b)(6) site which has been closed.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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