Product evaluation: the product was returned for analysis and damage was observed to the lens.Additional observations were as follows: iol returned positioned incorrectly in the iol case and is pressed down into well area of iol case base, resulting in deformation of the iol.Solution is dried on the iol.One haptic is broken/torn and is returned.The optic is scratched/marked rejectable.We are unable to determine the root cause for the reported complaint "defect on the lens".The returned iol shows evidence of possible handling by the customer due to the presence of solution dried on the iol.In addition to this, all iols are 100% cosmetically inspected as per approved manufacturing procedures and the observed lens damage would not meet our current release criteria.Based on these investigation findings, we are unable to verify if the iol contributed to the event.All product and batch history records are quality reviewed prior to product release.The manufacturer internal reference number is: (b)(4).
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