Catalog Number 11820966160 |
Device Problem
Non Reproducible Results (4029)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 02/15/2020 |
Event Type
malfunction
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Manufacturer Narrative
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This event occurred in (b)(6).The field service engineer did not identify a product problem.He recommended the customer use a new reagent cassette and perform calibration and qc with fresh materials.The field applications specialist performed a precision check.
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Event Description
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The initial reporter received questionable cyfra 21-1 elecsys results for one patient on a cobas e411 rack serial number (b)(4) and a cobas 8000 e 801 module, serial number requested but not provided.The initial results from an e411 were not reported outside the laboratory.The customer sent the patient¿s sample to another laboratory for repeat testing on an e 801.
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Manufacturer Narrative
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Qc results do not indicate a reagent issue.The customer could not provide the patient's sample for further testing to complete the investigation.The investigation did not identify a product or instrument problem.The cause of the event could not be determined.
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Search Alerts/Recalls
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