Information was received from a consumer regarding a basic evaluation trial patient with an external neurostimulator (ens) for fecal incontinence and urge incontinence.A basic evaluation patient wanted to know how soon the hurting would go away, as their "butt" was sore from the procedure.The patient was advised to speak to their health care physician (hcp) about this issue.On (b)(6) 2020, the patient left a voicemail stating that they had been having ¿a lot of cramping int their stomach,¿ due to a seizure they had on thursday ((b)(6) 2020), which was the start date of their trial.The patient continued that everything was ¿looking pretty good,¿ but they stated ¿i guess i am putting out more water than i am supposed to be,¿ and that they were wanting to speak to a health care physician (hcp) regarding this.Patient services made an outbound call to the patient to clarify and redirect the patient to their hcp to have their concerns addressed.When patient services asked for clarification the patient confirmed that they had already seen the hcp and had the device checked and ¿everything was working¿ as intended.During the call the patient¿s family member assisted in answering some questions and provided the hcp information.There were no further complications reported.
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