The monarch iii (d) cartridge complaint sample was not returned.Thirty-eight unopened company iii (d) cartridges lot#32721929 were returned identified for this complaint.Four samples were pulled randomly, one from each returned carton, for evaluation.The cartridges were visually examined with no abnormalities observed.Functional and dye stain testing was conducted with acceptable results.No lens or cartridge damage was observed.Cartridge product history records were reviewed and the documentation indicated the product met release criteria.The associated iol diopter was not provided.It cannot be determined if this was an approved combination without the diopter information.The indicated viscoelastic is approved for this cartridge with the iol in the qualified diopter range.The handpiece used was not provided.It is unknown if a qualified handpiece was used.The root cause for the reported company cartridge damage could not be determined.The complaint company iii (d) cartridge sample was not returned.It is unknown if a qualified associated product combination was used because the handpiece and the lens diopter information was not provided.Although the root cause could not be determined, contributing factors could be: a.Viscoelastic amount: not using the appropriate amount of viscoelastic as described in the dfu may result in delivery issues and/or damage.B.Iol: the use of non-qualified lens model/diopter may result in delivery issues and/or damage.C.Delivery speed: if the customer delivers the iol quicker than the dfu describes, this may result in delivery issues and/or damage.D.Handpiece: the use of non-qualified handpiece may result in delivery issues and/or damage.The manufacturer internal reference number is: (b)(4).
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