The customer reported that after batteries were inserted the analyzer "ran hot".The customer also reported that after the incident the analyzer had been giving erratic cholesterol results.There were no allegations of patient/user harm.The returned analyzer was investigated for both the recovery and allegation of overheating.The returned analyzer and qc retains testing measured within specification for cholesterol.At no point during testing did the returned analyzer overheat.Currently it is unknown whether or not the device may have malfunctioned, as the allegations could not be duplicated.It is known that improper insertion of batteries - in any device - may result in overheating, battery leakage, etc., which is stated in the labeling of most battery manufacturers.
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