Sex/gender: unknown/ not provided.Complaint reporter name: unknown/not provided.(b)(4).Device evaluation: on march 16, 2020 the lens was received.Visual inspection with the unaided eye revealed that the lens was received cut in pieces (with two detached haptics, and one of the two haptics missing), which is consistent with a lens that was handled during explant.Based on the return condition of the lens no product evaluation could be performed.The complaint issue could not be confirmed, and no product deficiency was identified.Manufacturing record review: the manufacturing process record was evaluated and revealed that the product was manufactured and released according to specifications.A search revealed that no other complaints were received from this production order.Conclusion: as a result of the investigation there is no indication of a product quality deficiency and the reported issue could not be verified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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