The customer reported visible sparks coming from a vent on the left side of the aps centrifuge module.The customer observed an fuc1 undervoltage error on the aps centrifuge module.When the customer reset the centrifuge, 2 loud bangs occurred, visible sparks could be seen, and a crackling sound was heard along with a smell of burning.The centrifuge was turned off and unplugged.No injuries or harm was reported.
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Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of instrument logs, a review of labeling and instrument service.Field service representative (fsr) performed troubleshooting on the automated processing system (aps) centrifuge module.The fsr discovered the hettich 5680 main electronics board was damaged.Replacement of the affected board resolved the issue.The 2020 ul certification memo contains information noting abbott diagnostic equipment and accessories are certified to the appropriate safety standards, and adequate protection is provided for the operator against spread of fire from the equipment.A review of tracking and trending for the hettich 5680 main electronics board did not find other complaints related to the customer's issue and no trends were identified.Labeling was reviewed and found to be adequate.Based on the investigation, no systemic issue or deficiency of the automated processing system (aps) centrifuge module or the hettich 5680 main electronics board was identified.
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