One implant ,tsv,4.1,11.5,mtx,mg (tsvt4b11) was not returned.Since product has not been returned, visual/functional evaluation could not be performed.The investigation has been performed based on the available information.No pre-existing conditions were noted on the per.The reported product was located on tooth # 26 (universal).The implant was used for approximately 5 months prior to the event date but remains implanted.The reported event could not be recreated due to the nature of the dental device and event (damaged).The customer has not provided additional pictures or x-ray images of the product.Appropriate documentation was reviewed.Dhr review was completed for the subject lot number.It was confirmed that all operations and inspections were executed as per applicable procedure.No deviations or non-conformances, which could have caused or contributed to the reported event was noted as part of the dhr.Lot was inspected and passed all acceptance criteria by qa.Complaint history review was performed for the reported lot number for similar event and no other complaint was identified.Based on the available information, device malfunction could not be verified and the reported event was non-verifiable.
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