During the subsequent site visit by the field service engineer (fse) the analyzer was inspected and discovered that the aps decapper module motor was not functioning due to a failed relay.Both the motor and the relay were replaced by the fse which resolved the issue.A review of the service history for the aps decapper module revealed no additional issues were reported.A review of tracking and trending did not identify any trends for the aps decapper module or the motor and relay.Labeling was reviewed and contains adequate information on troubleshooting, removal and replacement of the parts and for basic electrical hazards.The parts were discarded so the investigation was unable to determine cause of the issue.Based on the investigation, no product deficiency was identified.
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