It was reported that during a surgical procedure, the surgeon burred the femur, finished in manual cut mode.He then refined the tibia and went to cut tibia still in manual control and there was a handpiece jam error.After multiple tried at troubleshooting they had to replace the handpiece, drill and long attachment.We were able to proceed with the case.No patient injuries reported beyond this event.Results of the investigation have concluded that the internal components of the handpiece motor have issues, which makes it a reportable event.
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The device was used during treatment and was returned for evaluation.The log files were returned for review and indicated that a jam detection occurred.When the handpiece was evaluated, there was wiring damage found.The dhr was reviewed and found that the product met manufacturing specifications prior to being released for distribution.A complaint history review found similar complaints of the reported issue and will continue to be monitored.The surgical technique guide released at the time of the complaint provides information for troubleshooting handpiece issues.This failure is an identified failure mode within the risk file.The relationship of the device and the reported event has been established.The log files indicated that a jam detection error had occurred, which was due to the motor cable damage.Therefore, the root cause of the reported event was raw material/supplier fault.
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