This mdr is result of a retrospective review of complaints.Ultrasound was used to locate the sensor, but no sensor was seen in either of the user's arm.No clear root cause could be determined, however, it is likely that the sensor was never inserted in the first place possibly due to procedural error and/or insertion tool malfunction, which includes but not limited to sensor not being properly loaded into the insertion tool or not being unloaded from the insertion tool into the insertion pocket.Per dms, a new sensor was inserted into the user on (b)(6) 2020.No further investigation was possible as no material was available to investigate.
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