Model Number NPFS02000 |
Device Problem
Output Problem (3005)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 01/13/2020 |
Event Type
malfunction
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Event Description
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It was reported that, after installing 1.Application 2.Idb 3.Language pack in navio software to a brand newly delivered system, the system was rebooted following that process and went back to calibrate the monitor.After this, the system was shut down from the navio start screen.With the system down, plugged the camera and both foot pedals in their respective spots.Then started the system and waited for the system to go through integrity tests and presented an error: "an error occurred during initialization: internal power system comm connection error.(errcode = 400000004)." rebooted the system 2 times and the same error kept appearing.Finally, after shutting down again, unplugged the power cord and turn the system back on.With the power cord unplugged still, waited until the sn splash screen appeared and quickly plugged the power cord back in and the problem was resolved.No patient involved.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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Manufacturer Narrative
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The device, intended for use in treatment, was not returned to the designated complaint unit for independent evaluation, thus visual inspection and functional evaluation could not be performed.A complaint history review found similar reports, this issue will continue to be monitored.Dhr review found that this software version (rc-7007) has been validated on tr1614.A relationship, if any, between the subject device and the reported event could not be determined.If the product associated with this event is returned at a future date, this evaluation will be reopened for investigation.A factor that could have contributed to the reported issue is if there was a connection issue with the ups or if it was not fully charged.
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Search Alerts/Recalls
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